Frequently Asked Questions

What is One Donation?

One Donation is the easiest place to make a donation on your smart phone or on the web. Using One Donation you can make donations to any verified charity, school, or religious entity through one safe and trusted platform. Our technology ensures that your transactions are simple and secure, and that your donation makes it to the organization of your choice. One Donation verifies that all listed organizations are IRS approved 501(c) nonprofit entities.

How does it work?

One Donation makes it safe and easy to find and donate to any of the 1.6 million IRS approved US nonprofits. You can quickly make a direct donation to a nonprofit or mark any non-profit a favorite to make donations easier at a later time.

Your One Donation profile allows you to build a charitable identity, and promote the causes and organizations that are most important to you, while managing your donation history and tax receipts in a single, secure location.

You can share the One Donation application, or the fact that you just made a donation with your friends over social media.

What is a nonprofit organization?

A nonprofit organization or “NPO” is an IRS approved 501(c)3 tax-exempt entity located in the United States. An NPO can be a school or university, church or synagogue, or a charity working locally, nationally or internationally. In the US alone there are roughly 1.6 million nonprofit organizations.

Are my donations tax deductible?

Yes. All donations are made via One Donation Foundation, an pending IRS approval 501(c)3 entity, and are eligible for tax deduction to the extent permitted by law. One Donation allows you to quickly make a tax-deductible donation to the nonprofit of your choice. You can visit your account dashboard at anytime to view your transaction history and tax receipts.

How do nonprofits get their money?

We will process and disburse donations to nonprofits on a monthly basis. If your donation is time sensitive, send us an email or submit a ticket and we’ll take care of it.

I can’t find the nonprofit I’m looking for?

We are constantly verifying and adding new nonprofits to the system and improving our search feature. If you can’t find the organization you are looking for try altering your search query and make sure it makes the name of the organization you are looking for. Otherwise, use our “add a non-profit” button and submit the information to the best of your ability. We will verify the information and add the non-profit to our database. It only has to be added once.

Is there a minimum donation amount?

No, You can donate as much or as little as you would like.

How secure is my identity and banking information?

With One Donation your identity and banking information are always secure. One Donation applies strict standards and protocols for encrypting, storing or transmitting data. All credit card transactions are processed utilizing industry leading systems that adhere to PCI Data Security Standard (PCI-DSS) Level 1. Additionally, we regularly install security updates and actively monitor the system to detect suspicious activity. We have strict privacy standards and will never share your data or contact information with a unrelated charity or 3rd party.

Can my donation be refunded?

Unfortunately, due to laws and regulations governing charitable contributions, donations are non-refundable. All donations are processed via the One Donation Foundation, an pending IRS approval 501(c)3 entity which handles the accepting and dispersing of donations. Please email us if you have directed a donation to a nonprofit in error or need to adjust a donation and, if the funds have not been distributed, we will try to resolve your issue.

Can I donate from outside the U.S.?

Yes, you can donate from outside the U.S. to any organization listed in the One Donation system, which is limited to verified IRS approved 501(c)3 entities.

How does One Donation verify the 501(c)3 status of an organization?

One Donation pulls IRS compliance information directly from an IRS database. No better place than the source.

If I am a non-profit, how can I sign up to use One Donation?

Chances are reasonable that you will immediately be able to locate your non-profit in our database just by trying a simple search. If you are not able to locate your non-profit using this search, simply complete the add a non-profit form and we will add your non-profit to the One Donation database.

Part of that process is a follow up phone call. A One Donation representative will first answer any questions that you may have and then try to learn about how we (One Donation) can serve your non-profit best.

After a short phone call, we will be able to provide you with several tools that you can use to help raise money for your non-profit.

Ensure logo is uploaded to the One Donation database FREE

Enroll in PTP FAST program for weekly direct deposits FREE

Customized link to send out via text message FREE

Customized starter email (any size) FREE

Customized email campaign (500 emails or greater) FREE

3 Suggested Facebook Posts with images and links FREE

3 Suggested Twitter Posts with images and links FREE